Delivery & Returns
Where do you deliver to?
We currently ship to the UK and Ireland, most European countries, Canada and the U.S. as well as New Zealand and Australia. Delivery to other countries is usually possible but you’ll need to contact us before placing an order so we can provide you with a proper delivery cost.
How much does delivery cost?
Deliveries within the UK is free. For shipping prices for other countries we provide the cost on the “shopping cart” page before you pay.
What is the delivery time of your products?
All of our products are made to order, therefore our delivery time is between 5-10 days for the UK and most EU countries, although we always try and get your order made and posted as quickly as we can. We’ll send you an email as soon as your item is ready for dispatch. International shipping will of course take a little longer depending on distance.
Bespoke items may require longer to produce and therefore deliver, we will however provide you with a delivery estimate once your requirements have been arranged.
Can I track my delivery?
Prints under 24x32" will be sent by Royal Mail Tracked, with prints 32x24" and larger being sent by courier. We use delivery services from couriers like DPD or UPS and will happily provide you with a tracking number once your product is dispatched.
How is your artwork packaged and shipped?
Our artwork is packaged very carefully and placed in a custom made shipping box. If for some reason your package is damaged in transit then please indicate it to the courier and sign that the package was received in a damaged condition, then contact us right away and we’ll quickly find a solution for you.
Do I need to sign for delivery?
Yes, you will need to be present for delivery. For larger prints over 24x32" we will provide you with a courier tracking number so you can keep tabs on its location. If you miss your delivery our courier will leave a calling card detailing how to receive a second delivery attempt. In the unlikely event that your delivery appears damaged in transit then please indicate to the courier and sign that the package was received in a damaged condition. You should then contact us right away.
Can I amend my delivery address after an order has been dispatched?
Once your order has been dispatched we can’t amend the delivery address. If your order remains undelivered for whatever reason and is then returned to us, we may be able to arrange delivery to another address, however an additional shipping charge would be incurred.